As with anything else, finding a way to make IT fit into your company is key. Business is not an exact science. Certainly we can use other similar companies as a model, but making the "right" decision may take some trial and error.
I think information should be centralized, however, all levels of an organization should have access to this information. If competent people are hired, decisions could be made at all levels with more freedom and confidence than could be achieved through rigid business processes and a hierarchical chain of information transfer.
In regards to the STS, certainly in most cases tasks will not be changed. The needs of an industry remain the same, with gradual changes being the norm. Technology comes and goes, so it is the people and organizational structure that must be flexible to allow the newest technology to maximize benefits.
I agree with your point on a company having some sort of centralized operations. Technology is ever-changing, but a company will always have its upper-most decision makers and those people have to have all the information needed to make the right strategic decisions.
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